PerkUp

Cameron Soregaroli

Thomas Mirmotahari

Tracking orders, changing or cancelling them, and resolving delivery, damage, and customs issues.

Orders, Shipping & Delivery

Explains where in PerkUp to find live shipment status, carrier tracking, and delivery updates for an order.

How to track your order

Sets delivery-time expectations by order type — on-demand swag, bulk swag, Amazon, and gift cards.

Shipping timelines: how long orders take

Explains why shipments show as delayed or stalled in transit and when to contact support versus wait.

My order is delayed or stuck 'in transit'

Walks members through what to do, and what happens next, when an order's estimated delivery date passes with no package.

My order never arrived

Steps a member should take when tracking shows delivered but the package hasn't arrived, including when and how to escalate to support.

Tracking says delivered but I don't have it

Ordered swag or a gift and see no tracking number? Here's when tracking appears and when to check in.

Why doesn't my order have tracking yet?

Tracking numbers, shipping timelines, and delayed or missing packages.

Tracking your order

Explains that address changes after ordering aren't self-serve and must go through support before the order ships.

Can I change my shipping address after ordering?

Explains that cancelling or changing a placed order requires support, while unclaimed rewards can be self-serve swapped or converted to balance.

Can I cancel or change my order?

Explains how sizing is chosen at redemption and that size exchanges after ordering are handled by support on a case-by-case basis.

Ordered the wrong size? Exchanges and sizing

Address changes, cancellations, and sizing before and after an order ships.

Changing an order

Explains how to report a wrong, missing, or damaged order to support and get a replacement or refund.

Received a wrong, missing, or damaged item

Explains that order refunds return to your PerkUp balance and how to check refund status in Transactions since no refund email is sent.

Where's my refund?

Missed deliveries, packages held by the carrier, and free reshipment windows.

Delivery failed or package returned to sender — what happens now?

Explains PerkUp's rules for replacements, size exchanges, and delivery problems on swag orders, including exactly what to send support for each situation.

PerkUp's order policies

Damaged, wrong, or missing items, refunds, and PerkUp's order policies.

Returns & issues

Explains the three product option states (selectable, unavailable, out of stock), why restock dates aren't shown, and what to do if a size or item you want isn't available.

Item out of stock? Sizes and alternatives

Points members to the product page for specs and explains how to reach support for material, dimension, or print-quality questions the page doesn't cover.

Product questions: materials, dimensions, and print quality

Product specs, sizes, and what to do when an item is out of stock.

Products & availability

Explains why 'No gifts available in your country' appears (per-product shipping lists, not a single PerkUp country list) and how members and admins can resolve it.

Countries PerkUp ships to

Explains how members get reimbursed for customs duties, VAT, or import fees paid on international PerkUp orders, including what to submit and how the bank transfer works.

Customs fees and reimbursement

Where PerkUp ships and how customs fees get reimbursed.

International orders

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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