This article explains whether you can update the shipping address on an order you've already placed, and what to do if you need to.

Not yourself — there's no self-serve way for a member to change the shipping address once an order is placed. There's also no admin-side edit for it. If the address on your order is wrong, you'll need to contact support, and even then an address change is never guaranteed.

Before your order is dispatched, support can request a change on your behalf — but it isn't guaranteed even at this stage, since it depends on where the order is in fulfillment. Once an order is dispatched, the address can no longer be changed; it's impossible at that point, and any further options are a matter for the carrier instead.

Because of this, speed matters. Contact support as soon as you notice the address is wrong, through the messenger on this help center or in the app. Include:

Success looks like support confirming the address was updated before dispatch. If the order has already been dispatched, support will let you know your options with the carrier instead.

Once an order is placed, it moves toward dispatch quickly, so address changes need a person to check whether the order can still be intercepted. That's why this isn't a toggle you can flip in your account — it always goes through support, and even then a change can't be promised.

When you claim a reward, the address you ship to is either one of your saved addresses (your default is pre-selected) or, for some rewards, a fixed office address your admin set up in advance — in that case you won't be able to enter your own address at checkout. Double-checking the address at checkout, before you place the order, is the easiest way to avoid needing a change afterward.