Troubleshooting Common HRIS Integration Issues
Last updated August 15, 2025
If employees or their information are not syncing correctly from your HRIS into PerkUp, follow these steps to help us quickly identify and resolve the problem:
1. Gather the Required Information
When creating a support ticket, please include:
- Full name of the employee(s) not syncing
- Work email address of the employee(s)
- Screenshots from your HRIS system showing the correct data that should be syncing into PerkUp
2. Submit a Support Ticket
- Go to Live Support in the bottom left-hand corner of PerkUp or email help@perkupapp.com
- Attach the gathered information and clearly describe the issue (e.g., missing employee, incorrect start date, birthday not syncing, etc.)
3. Why We Need This Information
This data helps our support team:
- Verify the information stored in your HRIS
- Compare it to the data received by PerkUp
- Diagnose and resolve any integration or mapping issues efficiently
If you need additional assistance, please reach out to
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