Address Change

Is it possible to change the delivery address after dispatch?

Once an order has been dispatched, the delivery address cannot be changed. We understand that situations may arise where you need to modify the address. Still, we cannot make such changes after the package has left our facilities due to Logistical Processes, Package Security, and Carrier Regulations.

Address Changes for Undispatched Orders

Is it possible to change the delivery address before dispatch?

Yes, changing the delivery address for orders that have not yet been dispatched is possible. We offer the flexibility to modify the address in the following circumstances:

Address Changes for Print-on-Demand Orders

For Print on Demand orders, we allow changes to the delivery address as long as the order has not been dispatched. This ensures that your product reaches the correct location without causing delays.

Address Changes for Bulk Orders

For bulk orders, we allow changes to the delivery address if we haven't reached the production stage. Each bulk order has a specific deadline for making changes, which depends on various logistical and production factors.

How Can I know if my order is Print-on-Demand or Bulk?

Bulk orders are when your organization sets a large number of products to be sent to the company or for a large number of employees, generally related to an organization's campaign.

If you are not completely sure which type of order your order belongs to, our Support Team is always available through our live chat.

How do you request an address change?

1. Contact Customer Support Immediately: If you need to change the delivery address, contact our customer support team immediately. Provide them with your order number and the new delivery address.

2. Provide Accurate Information: Ensure you provide correct and complete information to avoid any possible confusion or errors in delivery.

3. Customer Support Reply: After reviewing your particular case, our support team will provide you with a solution according to the previously mentioned policy.

We hope this information is helpful. If you need more details or have any other questions, we are here to assist you.

We apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to ensure the safe and efficient delivery of all orders, and the policies we have established help us achieve this. If you have any questions or need further assistance, please do not hesitate to contact us.