Perkup

PerkUp Help Center

We want you to feel confident when sending or receiving swag through PerkUp. While most orders arrive as expected, sometimes issues happen. This policy explains when returns or exchanges are available.

If your order arrives damaged, misprinted, or defective, PerkUp will provide a free replacement.

Once reviewed, we’ll process a replacement at no cost to you.

PerkUp does not accept returns or refunds for cases of buyer’s remorse (for example, if you no longer want the item).

Because all items are produced on demand, we cannot offer size exchanges after an order has been processed and delivered.

Please check the size guide before placing your order.

If you’re unsure, consider sizing up to avoid mistakes.

At PerkUp, we want to make sure your swag arrives on time and in great condition. This policy covers what to expect with shipping, tracking, and delivery, and what to do if something goes wrong.

Once your order ships, you can view the tracking information in the 

 of your PerkUp account. You’ll also receive email updates as your order moves through transit.

 No tracking number is available after 2 weeks of ordering.


 The tracking status hasn’t moved for more than 1 week.


 The order is past its estimated delivery date, but hasn’t arrived.

If your order has no tracking at all, contact support. If your order appears to be delayed, contact the courier directly as they will have the most up-to-date information on your shipment.

If the carrier tried to deliver your package but you weren’t available:

We can reship the item for free once it’s returned to us.


After 14 days, you’ll need to repurchase the item at your own cost.

Order Marked as Delivered but Not Received

If tracking shows your package was delivered, but you haven’t received it:

Double-check the shipping address on your order.


Ask neighbors or household members if they accepted the package on your behalf.


If you still can’t locate it, we can provide 

. If that also fails, the cost of any additional attempts will be your responsibility. Claims must be made within 

If your package appears to be lost in transit (for example, tracking hasn’t updated for an extended period):

First, contact the courier directly to confirm the package’s status.
 

If the courier confirms that the shipment is officially lost, share this confirmation with PerkUp Support.
 

Once verified, we’ll process a reorder and ship a replacement at no cost to you.

If an order arrives incomplete, we’ll gladly send the missing item(s).

Please provide photos so our team can confirm and improve quality control.


PerkUp's Swag Policy

PerkUp's Order Policies

If you paid customs duties, taxes, or import fees when receiving your package, you’re eligible for a full reimbursement. Here’s how the process works.

100% of customs duties, VAT, or other import fees

To process your reimbursement, please share:

 – The order or tracking number for your package.


 – A clear photo or PDF showing the amount, currency, date, and issuing authority (customs office or carrier).


 – A receipt marked “paid” is sufficient. If not, include a screenshot or statement confirming you paid the fee.


 – Where you’d like to receive the Wise payout link.


 – Must match the bank account receiving funds.


 – Determines which bank details are required.


 – Let us know if you already have a Wise account:


For most currencies, we can simply send a Wise payout link to your email, and you’ll enter your bank details directly.

Depending on your payout currency, Wise may request specific information for the payout:

 (AED, BGN, CHF, CZK, DKK, EUR, HUF, ILS, NOK, PLN, RON, SEK)

 (BDT, BWP, CLP, CNY, COP, CRC, EGP, GEL, HKD, IDR, JPY, KES, KRW, LKR, MAD, MYR, NGN, NPR, PHP, PKR, SGD, THB, TRY, TZS, UAH, UGX, UYU, VND, ZAR, ZMW)

Share the required documents and details with our support team.


Once verified, you’ll receive an email from Wise with a secure payout link.


Use the link to enter your bank information and track the transfer.


If bank details were already provided, we’ll send the transfer directly.



International deliverys customs fees reimbursments

Customs Reimbursements

It’s very important to verify your shipping address before placing an order. Once an order is submitted, 

In rare cases, if you contact us within a few hours of placing your order, we may be able to update it — but this is not guaranteed. If we cannot change the address, you will need to place a new order at your own cost.

Can I change the delivery address after dispatch?

No. Once an order has been dispatched, the delivery address cannot be changed. This is due to:

Can I change the delivery address before dispatch?

Possibly. If your order has not yet been dispatched, you can request a change, but again, 

we cannot guarantee that it will be applied

. Whether or not the change is possible depends entirely on timing and order status at the moment we receive your request.

 – Reach out as soon as possible with your order number and the new delivery address.


 – Double-check that the new address is complete and correct.


 – Our support team will review your request and let you know if the change could be applied.


We strongly encourage you to carefully review your shipping details before placing an order. Since address changes cannot be guaranteed, you may be responsible for placing a new order if the original cannot be updated. Our support team is here to assist with any questions.

Change your address on an order

Because all items are produced on demand or in set quantities, we’re unfortunately unable to offer size exchanges once an order has been placed. We know this can feel frustrating, and we want to help you get the right fit the first time.

Please be sure to review the size guide carefully before placing your order. 

If you’re between sizes or unsure which to choose, we recommend sizing up to avoid disappointment. Taking a few extra moments to double-check now will help make sure you’re happy with your order when it arrives.

Change or exchange size

Order arrived damaged

If you still can’t locate it, we may be able to offer a 

 determined on a case-by-case basis. If that also fails, the cost of any additional attempts will be your responsibility. Claims must be made within 