PerkUp

Explains that Perk Card purchases are approved in real time based on matching a funded reward's category, the $1,000/month spending limit, and platform-wide merchant bans.

Where can I use my Perk Card?

Reassures members that PerkUp never holds funds on a decline and that a pending charge at the bank or merchant is the merchant's own temporary authorization that clears on its…

I see a pending charge after a decline

Explains that merchant refunds automatically restore the same reward balance(s) that funded the purchase, with timing depending on the merchant.

Refunds to your Perk Card: how they work

Explains that unrecognized Perk Card charges have no self-serve dispute flow and should be reported to support immediately with transaction details.

I don't recognize a card transaction

Lists every member-visible decline reason (merchant not approved, insufficient reward funding, banned merchant, inactive org, and card-side reasons like inactive card or failed verification) with what to do next.

Why was my transaction declined?

How to use your Perk Card

Cameron Soregaroli

Thomas Mirmotahari

Where the card works, decline reasons, refunds, and unrecognized charges.

Using your card

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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