This article explains where to find live tracking information for a PerkUp order, including carrier details and delivery status.

Track your order from the Transactions page in your PerkUp account. Open the order you want to check, and you'll see a tracking view with the shipment's current status, the carrier name and tracking number, the estimated delivery date, the destination address, and who the package was delivered to (once it arrives).

Each shipment's tracking view includes a full tracking history: a timestamped timeline of every scan event the carrier reports, including the location of each checkpoint. This is the same information you'd see on the carrier's own tracking page, brought into your PerkUp account so you don't need the tracking number to look it up separately.

Some orders ship as multiple separate shipments — for example, if you ordered several items that come from different locations. Each shipment tracks independently, with its own status, carrier, tracking number, and timeline. Check each shipment individually if your order was split.

Yes. PerkUp sends an automatic email every time a shipment's status changes, including when tracking is first added or confirmed, when the package is on the way, if it's delayed, if it's delayed due to customs, if there's a delivery problem (like a failed attempt, a refused package, or a return to sender), and when it's delivered. You don't need to keep checking the app — the emails will tell you when something changes.

If your tracking status hasn't updated in a while or the timeline looks incomplete, this is often normal — carriers don't always scan packages at every step. For more on when a delay is expected versus when to reach out, see "My order is delayed or stuck 'in transit'". If you're past the estimated delivery date with no updates, contact support through the messenger on this help center or in the app, and have your order number ready.