Perkup

PerkUp Help Center

When you place an order for swag or a gift, you’ll receive updates at every stage—from confirmation to delivery.

: Sent immediately after placing your order.


: When your order is scheduled to arrive that day.


: If there are any problems during shipment.

tracking link, carrier, and latest courier checkpoint

Some orders may be split into multiple shipments, for example:

On Demand Swag items shipping from different facilities.


Warehoused items fulfilled from more than one warehouse.

You can view which items are included in each shipment by clicking into the transaction in your account.


Tracking information will be displayed for each fulfillment separately.
 

, you can track any order placed within your organization. There are three ways to do this:

Use the filter to find the person you’re looking for.


You’ll see all their recent orders along with tracking details.


Option 2: From the Gift or Reward Program

 associated with the order (for example, the gift or reward that was sent).


The tracking information will appear alongside that specific order.


Click on their name to open a side sheet.


Scroll down to view all their recent orders and tracking details.

You can only track orders that are associated with reward or gift programs you sent.


 you sent and view the recipient’s tracking details there.


, search for your direct report, and click on their name. A side sheet will open showing only the orders tied to gifts or rewards you sent them.

This ensures you can track the progress of gifts you’ve sent while admins maintain broader visibility across the organization.