How to Track Someone Else's Order
Last updated August 16, 2025
For Admins
If you’re an admin, you can track any order placed within your organization. There are three ways to do this:
Option 1: From the Swag Page
- Go to the Swag page in the admin view.
- Click on the Orders tab.
- Use the filter to find the person you’re looking for.
- You’ll see all their recent orders along with tracking details.
Option 2: From the Gift or Reward Program
- Open the program associated with the order (for example, the gift or reward that was sent).
- Scroll down to the Recipients table.
- The tracking information will appear alongside that specific order.
Option 3: From the People Directory
- Go to the People Directory and search for the person.
- Click on their name to open a side sheet.
- Scroll down to view all their recent orders and tracking details.
For Managers
If you’re a manager, your visibility is more limited:
- You can only track orders that are associated with reward or gift programs you sent.
- To do this, go to the gift you sent and view the recipient’s tracking details there.
- Alternatively, you can go to the People Directory, search for your direct report, and click on their name. A side sheet will open showing only the orders tied to gifts or rewards you sent them.
This ensures you can track the progress of gifts you’ve sent while admins maintain broader visibility across the organization.
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