Perkup

PerkUp Help Center

PerkUp is an employee rewards platform that lets you access incredible gifts, rewards,  company swag, and more! You decide how to spend your rewards and there’s sure to be something for everyone.

With PerkUp, you can be sent monetary rewards that once accepted, will be loaded onto your PerkUp card and available for you to spend! Here's what you need to know about your reward funds. 

In your account, you’ll find a PerkUp card made for you that works like a preloaded Visa card. It comes with its own unique card number, CVC, and expiration date:

When you receive your first reward, you will be notified via email to set up your account and complete card activation. 

To activate your PerkUp card, you will need to click on the blue “Activate card” button:

You can access your PerkUp card and available balance at any time in the 

Any time your PerkUp balance is $0, the card will automatically reflect an “inactive” status. This is to let you know that there is no spending capability, but once funds are available, the card will automatically activate. 

You can use your PerkUp card as the payment method to complete transactions locally, online, and even in-person with each reward! 

Your company’s Admin sets the parameters for which PerkUp categories are approved for spending in every reward you receive. 

To determine which merchants are eligible, click on the reward in your dashboard to view the available category icons and are notified when all merchants are available:

You can explore and gain inspiration for merchants to spend within the 

 tab. Remember that you’re not limited to just this list! As long as the merchant accepts Visa and the purchase meets the parameters of your reward, you should be able to complete the purchase with your PerkUp card. 

To search for local merchants and gain inspiration for spending in your community, check out the 

There is an option to add your PerkUp card to 

 to allow for convenient in-person purchases. You can also request a physical PerkUp card to be sent to you!

Many merchants won’t allow for split transactions between your PerkUp card and a personal bank card. As a workaround, you have the option to add 

 to your PerkUp balance and top off your budget.

Can I transfer a monetary reward outside of PerkUp

No, it is impossible to transfer any monetary rewards outside of PerkUp; only personal funds you added in the past can be transferred, and you will receive the funds using the same payment method you used to add them.

Learn more about PerkUp through these articles:

Welcome to PerkUp, we’re so glad you’re here! Before you get started on the platform, here’s what you need to know about monetary rewards.

Introduction to Monetary Rewards

PerkUp is excited to get you started with making purchases on the platform! 

The PerkUp Card functions like a Visa, complete with a 16-digit number, expiration date, and CVC. 

It's usable for online/in-person purchases and accepted wherever Visa is. 

The PerkUp Card is usable for any product or service, provided your company approves it for "all merchants" and Visa is accepted. Check approved merchants in your rewards dashboard under listed icons.

Click on a reward to check the approved merchant categories: 

The icon on the right-hand side of the reward will let you know if it's available to use for all merchants: 

 in PerkUp to browse products, gift vouchers, and the Amazon catalog to spend your funds.

Feel free to add your PerkUp card to Apple Wallet or Google Pay for easy in-person spending! 

You can also request a physical PerkUp card to be delivered. Please refer to 

Understand how to shop with your PerkUp card

What can I spend my funds on?

When you are sent a lunch reward, you will first receive an email notification. Once the reward has been accepted, you can click it in your 

. Here, you'll find a few key pieces of information including the start date, expiry date and the approved categories.

A lunch reward is simply a reward that has been approved for 

When you receive lunch rewards, you have a couple choices:

Use your Perk Card to purchase from a specific vendor directly

To see a list of the lunch-eligible gift cards, go to the 

 in your PerkUp account. When you've decided on a gift card you'd like, complete the purchase by checking out. 

Once the purchase has been completed, you will receive an email with the redemption instructions for that gift card. In most cases, you can expect to receive the email within a few seconds, but certain gift cards can take up to 5 minutes to be delivered.

You can also view the redemption instructions by clicking on the transaction on the 

 to order lunch directly from a vendor of your choice. The Perk Card works just like a Visa card and, when you have a lunch reward, can be used to order from:

Food delivery services (UberEats, DoorDash, Grab, etc.)

For more information, check out our article on 

Learn how lunch rewards work, and how you can use them.

How do I use a lunch reward?

What to do if you have not received an email notification 

We can't wait for you to redeem your monetary reward and spend it on something that speaks to you! Accepting the reward is easy on PerkUp, and here's how to do it.

1. Any time a reward is sent to you by your company, you should receive an email informing you that it is available to accept. 

2. Within this email, you will see an "Accept Reward" option and can directly click on it to be redirected to accept it in your PerkUp account: 

3. Once you've completed this, you will be prompted to send a thank you message to the sender to complete the acceptance process and access the reward: 

Click on "Spending Options" to view possible vendors and merchants to use your reward on!

4. Once redirected to your PerkUp account, the reward should be available in your 

1. If by any chance, you do not receive an email notification for a monetary reward, you can sign into your PerkUp account via 

Check out these articles for more information on monetary rewards in PerkUp:

Please don't hesitate to contact our support team if you have further questions about monetary rewards on PerkUp!

Here's how to accept the awesome reward sent to you by your team!

Overview & Spending

Introduction to Monetary Rewards

What can I spend my funds on?

How do I use a lunch reward?

How to accept a monetary reward to your PerkUp account