This article walks through exactly what a recipient sees after you send a reward — the email, the claim flow, and the reminders they'll get if they haven't claimed it yet — and where you can check on their progress.
What does the recipient email look like?
When you send a reward, each recipient gets an email built from the content you set in the wizard: your banner image, title, "from" name, and note. The email includes a claim link. If your organization has Slack connected and you turned on the Slack toggle for that specific reward, the recipient also gets a Slack DM with the same claim link — the email still sends either way, so Slack is additive, not a replacement.
The Slack DM only reaches recipients whose Slack account email matches their PerkUp email. If someone doesn't get the DM, their Slack and PerkUp emails likely don't match — the email claim link still works for them.
What happens when a recipient clicks the claim link?
The claim link takes the recipient to a landing page at a URL like my.perkupapp.com/g/{program ID}, where they can reveal their gift, then check out (choosing a product, gift card, or however the reward is set up) and get a confirmation. They'll need to sign in with the email the reward was sent to — if they sign in with a different email, they'll see a message telling them to sign in with the correct one, or ask an admin to add their other email to their record. See "My reward link says I'm not listed as a recipient" for that scenario.
What if a recipient doesn't claim their reward right away?
Unclaimed rewards get an automatic reminder email each day at 9:30am until the recipient claims or the program ends. Recipients can unsubscribe from these reminders for that specific reward using the unsubscribe link in the email — unsubscribing doesn't affect their ability to still claim it, just the daily nudge.
Can I see who has opened or claimed their reward?
Yes. Open the program from Send a reward to see per-recipient engagement — whether their email was delivered, opened, clicked, or bounced — alongside whether they've claimed. This is the first place to check before assuming a reward didn't arrive; a "delivered" or "opened" status usually means it's sitting in their inbox, not lost.
Can I manually nudge someone who hasn't claimed yet?
Yes — beyond the automatic daily reminder, you can trigger a reminder manually for the whole program or a specific member. Manual reminders automatically skip anyone who has already spent their reward, so it's safe to resend to a full list without bothering people who already claimed. See "Resending, expiring, or cancelling a sent reward" for how to trigger this.