This article walks through the most common reasons you can't sign in to PerkUp and how to fix each one.
My magic link email never arrives
If you entered your email and chose to sign in with a magic link, but the email hasn't shown up, start with your spam or junk folder — magic link emails land there more often than you'd expect. If it's not there after a few minutes, go back to the sign-in screen and request the link again; you can resend it as many times as you need. If repeated resends still don't produce an email, contact support through the messenger on this help center or in the app and let us know which email address you're using.
I'm signing in with a different email than my organization has on file
PerkUp matches you to your account by the exact email address your organization has on file for you. If you sign in with any other email — a personal address instead of your work one, a typo, or an old email — you won't land in your account, even if it's really you. Double-check you're using the same email your organization uses for you, and sign in with that one. If you're not sure which email that is, check the email address any past PerkUp reward or invite was sent to.
My company uses single sign-on (SSO)
Some organizations set up single sign-on so employees sign in through their company's identity provider instead of Google sign-in or a magic link. If your organization has SSO enabled, using Google sign-in or a magic link won't work — you need to go through your normal company sign-in process to reach PerkUp instead. If you're not sure whether your organization uses SSO, check with your admin or IT team.
My old email no longer works
If the email your organization has on file for you is no longer active — for example, after a name change or an email migration — you won't be able to sign in with it, and there's no self-serve way for members to change their own email. Ask your organization's admin to add your new email as an additional email on your record — see "My work email changed or I lost access to it". If no admin is available to help, contact support through the messenger on this help center or in the app.
If you've worked through the section above that matches your situation and still can't sign in, contact support through the messenger on this help center or in the app, and include which email address you're trying to use. For more on getting started with PerkUp sign-in, see "Creating your account and logging in".