This article walks through the most common reasons your PerkUp balance shows zero or less than you expected, and how to fix each one.

A balance of zero usually means the reward(s) that funded it are no longer active. Work through the checks below in order — they cover the most common causes first.

Rewards have an end date set by your employer, and once that date passes, the reward's budget stops being spendable. Check the reward email you originally received for its expiration date. See "Do my rewards expire?" for more detail. If the date has passed, that reward's funds are no longer available.

Rewards are tied to the specific email address they were sent to. If you're signed in with a different email than the one that received the reward, you won't see its balance. Sign out and sign back in with the email address the reward was sent to. If you no longer have access to that email, ask your organization's admin to add your current email to your record, or contact support for help.

When a Perk Card purchase is approved, PerkUp places a hold on the funding reward for that amount until the purchase settles. While that hold is in place, those funds won't show as spendable balance. The hold releases back automatically if the merchant reverses the charge or the authorization expires. This is different from a declined purchase — declines never hold funds. See "I see a pending charge after a decline" for more on that distinction.

If your organization's PerkUp subscription has lapsed, balances stop being spendable. This isn't something you can fix yourself — contact support through the messenger on this help center or in the app if you suspect this is the case.

Contact support through the messenger on this help center or in the app. Include which reward or program you're asking about and the email you're signed in with — that lets support look up your account and the specific balance in question.