This article walks you through what happens after someone sends you a PerkUp reward, from the moment you get notified to the moment you've claimed it.
How will I be notified about my reward?
PerkUp sends you an email with a claim link. If your organization uses Slack and the sender turned on Slack notifications for that reward, you'll also get a Slack DM. Either message takes you to the same claim link, which looks like my.perkupapp.com/g/ followed by a unique code for your reward.
What happens when I open the claim link?
Opening your claim link takes you through four steps:
Landing: a page introducing your reward, often with a personal note from the sender.
Reveal: you see what the reward actually is — a spendable PerkUp balance, a specific gift, or a choice between a few options.
Checkout: you make your selection (size, color, or product, if applicable) and confirm.
Confirmation: you get a summary of what you claimed and what happens next (for example, shipping info for a physical item).
Success looks like a confirmation screen and, for physical items, a follow-up email once your order ships. If the claim link doesn't load or shows an error, try opening it in a different browser, then contact support through the messenger on this help center or in the app.
What kinds of rewards can I receive?
A reward can be one of three things:
A spendable balance — PerkUp dollars you can use later on gift cards, the swag store, Amazon, or your Perk Card, depending on what your organization allows.
A specific gift — a chosen product, like a piece of swag or a gift card, that you claim and receive.
A choice — the sender lets you pick from a set of options during checkout.
Can I change my mind after I see my reward?
Some gifts are swappable, meaning you can convert the gift to spendable PerkUp balance, swap it for a different product, or both — this depends on how the sender configured the reward. If you see swap or convert options on the reveal screen, you can use them before finishing checkout. If you don't see these options, that reward isn't swappable.
Do I need to claim my reward right away?
No, but don't wait too long. Every reward has an expiry date set by the sender, shown in your reward email. If you haven't claimed your reward yet, PerkUp sends automatic daily reminder emails at 9:30am until you do (you can unsubscribe from reminders for that specific reward if you'd like). Once the expiry date passes, the reward is no longer claimable.
What if I'm signed in but don't see my reward?
Rewards are tied to the exact email address they were sent to. If you're signed in with a different email, you'll see a message saying that email isn't listed as a recipient. Sign out and sign back in with the email the reward was sent to. If you no longer have access to that email, ask your organization's admin to add your new email to your record, or contact support through the messenger for help.