This article explains how to reach PerkUp support and what happens after you send a message.
How do I contact PerkUp support?
The fastest way to reach PerkUp support is the messenger built into the help center and the PerkUp app. Look for the chat icon (usually in the bottom-right corner) on any help center page or inside the app, and send your message there.
In the app: open the chat icon from any screen.
On the help center: open the chat icon on any article page.
By email: if the support team follows up with you by email, you can reply directly to that email to keep the same conversation going.
You don't need an account or admin access to use the messenger — members and admins can both reach support this way.
What should I include in my message?
Including the right details up front helps support resolve your issue faster. Depending on your question, include:
Your order number or reward link, if your question is about a specific order or reward.
The email address you're signed in with, if your question is about account access or a missing reward.
Photos, if you're reporting a damaged, wrong, or missing item.
A short description of what you expected to happen versus what actually happened.
Can I talk to a real person?
Yes. If you ask to speak with a human at any point in the messenger, your conversation is handed off to the support team right away — you won't be kept in an automated loop.
How long does it take to get a reply?
PerkUp support is available from 7am to 7pm Eastern Time. If your question involves an order, refund, or account issue, having your order number or account email ready when you first reach out helps you get a faster, more complete answer.
What if my question is urgent (like a delivery or fraud issue)?
Say so directly in your first message and include your order number if you have one. Urgent issues — such as a suspected fraudulent charge or a time-sensitive shipping problem — are best flagged clearly up front so support can prioritize accordingly.