PerkUp's Amazon orders Policy
Last updated September 27, 2024
Thank you for shopping with PerkUp - we appreciate your support! Please review our policies before ordering to ensure a knowledgeable swag experience.
PerkUp's exchange policy
Damaged Goods
If your order was damaged during shipment, PerkUp will take full responsibility and provide a free replacement. Please reach out to our team via the support chat, share a detailed description of the problem, and also attach a quality photo where we can see the issue. Any claims must be submitted within 30 days of receiving the product. Once we’ve reviewed the case, we’ll gladly send you the product and reship it!
Buyers Remorse
We're sorry that you wish to return your order. PerkUp does not cover any refunds or returns due to buyer's remorse, so we won't be able to issue a refund for orders. We appreciate your understanding of this.
Size Exchanges
PerkUp cannot provide size exchanges on orders once they've been delivered and after they're successfully delivered. Please review the size guide before placing your order to avoid purchasing an incorrect size. Thank you for understanding.
PerkUp's shipPerkUp's delivery policy
Order Delayed
Your order may be delayed if:
- No Tracking ID: If your order doesn't have doesn'ting ID after one week of being placed.
- No Tracking Updates: If there has been no movement on the tracking status for more than one week.
- Past Delivery Date: If the shipping status shows the delivery date has passed and you still haven't received the order.
The mail carrier attempted delivery, but I couldn't recieve the package:
If the mail carrier attempted to deliver your package but you could not receive it, we can offer a free reshipment within 30 days of the product being returned to us. However, you must contact us before this 30-day period expires to arrange the reshipment.
Unfortunately, if more than 30 days have passed, we cannot offer a free reshipment. In that case, you must either repurchase the product or ask your organization'organization'send the reward.
My order says delivered, but I did not receive it.
If your order shows as delivered, but you haven't recieve it, please consider the following:
1. Verify the Shipping Address: Double-check that the shipping address on your order is correct.
2. Check with Household Members or Neighbors: Ensure that someone else in your household or a neighbor has not received the package on your behalf.
3. Inspect Your Mailbox: Packages are sometimes left in the mailbox, so be sure to check that as well.
Unfortunately, if more than 30 days have passed, we cannot offer a free reshipment. In that case, you must either repurchase the product or ask your organization'organization'send the reward.
Please don't hesitate to contact our support team if you have further questions about PerkUp's policies.