This article explains how admins add a second email address to a team member's profile, and why members can't change their own email.
How do I add an email to a team member's profile?
Go to Directory, open the team member's profile, and select Add email. This adds an additional address to their profile — it doesn't replace their existing one. Use this when someone needs a second inbox to receive reward notifications, for example a personal email alongside their work email.
PerkUp checks that the email isn't already tied to another member in your organization before saving it. If it's rejected, the address is already in use elsewhere in your directory — search the directory for that email to find out who has it.
Can a team member change their own email?
No. Members can't edit their own email address from their account settings. Only an admin can add or manage a member's email addresses from the Directory. If a team member has lost access to their work email or needs it updated, see "My work email changed or I lost access to it" for what they should do, and add the new address from your end once you've confirmed the request.
Can HRIS imports bring in personal emails?
Yes. If your organization syncs team members through an HRIS integration, personal emails stored in that system can be imported automatically as part of the sync. This is useful for reaching members who don't check their work inbox, or for anyone offboarding who will lose access to their work email.
Why would I add a second email instead of replacing the first?
Adding an email keeps both addresses active on the profile rather than swapping one for the other. This matters for reward delivery — if a member's work email stops working (a role change, a company domain migration, or they're leaving), a second address on file means program notifications and reward links still reach them without interrupting anything already scheduled.
What if the email I want to add belongs to someone else?
PerkUp won't let two members share the same email address. If you get a rejection, search the Directory for that address to find which profile currently has it. If it was added to the wrong person by mistake, contact support through the messenger in the app or on this help center for help reassigning it.