This article explains whether you can swap a gift card you've already redeemed for a different brand, and what to do if the brand you picked isn't the one you wanted.
Can I exchange a gift card for a different brand?
No. Gift cards are final sale: once you've purchased a gift card, PerkUp cannot exchange it for a different brand, replace it, or refund it — even if you picked the wrong brand or denomination by mistake. Double-check the brand and amount before you complete the purchase, since that's exactly what you'll receive.
The one exception is a delivery failure — a code that never arrived, or a redemption link that's broken. That's not a brand exchange, but support can still help; see the next two sections.
Where do I find my gift card details?
Every gift card you've redeemed shows up in your Transactions in the PerkUp app, along with the code, PIN (when applicable), and redemption instructions for that brand. The same details are also sent to you in your confirmation email. Having the order number from either place ready before you contact support will speed things up.
What if my gift card never arrived or funds were deducted with no code?
Most gift cards deliver instantly, but some brands have a short delay while our gift card partner confirms the order — you'll see the order marked as pending until the code arrives. If funds were deducted from your balance and no code ever showed up, contact support right away rather than trying to redeem again. Support can look into what happened and make it right.
What if the brand I want isn't available in the gift card shop?
The gift card shop is filtered to the brands, denominations, and currency available in your country, and some brands can go temporarily out of stock. If the brand you're looking for isn't listed, or a brand errors out when you try to buy it, it isn't currently available to you — check back later or choose a different brand for now.