This article explains what to do when the email address PerkUp has on file for you is no longer accessible — for example after a name change, a company email migration, or leaving a previous job. Because members can't change their own email in PerkUp, the fix depends on your organization's admin.

No. There's no self-serve option for members to change or update their own email address. Your email is managed by your organization — either entered manually by an admin or synced automatically from your employer's HR system. If your work email has changed or you've lost access to the one PerkUp has on file, you'll need your organization's admin to update it for you.

Your organization's admin can add an additional email address to your record from Directory → your profile → Add email. Once it's added, you can sign in with either your original email or the new one. If the new email you want to add already belongs to another member's record, the system will reject it, so make sure it's not already in use elsewhere in your organization first.

Some organizations sync employee data — including email addresses — directly from their HR system. If your organization does this, your record updates on its own the next time your HR system syncs, and you won't need to ask an admin to make the change manually. Check with your HR or People team if you're not sure whether your organization works this way.

Give your admin the exact new email address you want added to your PerkUp record, along with your name so they can find you in the Directory. If you still have access to your old email, mention that too — having both on file lets you sign in with whichever one currently works for you.

If there's no admin available, or you no longer have access to any email address linked to your account, contact support through the messenger in the app or on this help center. Include your name, your organization's name, and the new email address you'd like added — support can assist directly when an admin isn't available.