This article walks you through fixing a PerkUp sign-in problem. There's no password to reset — PerkUp uses Google sign-in or an email magic link, so most login issues come down to email or account matching, not a forgotten password.
Why can't I find a password reset option?
PerkUp doesn't use passwords at all. You sign in either by clicking "Sign in with Google" or by entering your email address to receive a one-time sign-in link (a "magic link"). If you're looking for a "Forgot password" link, you won't find one — there isn't a password to forget. If your organization uses single sign-on (SSO), you'll sign in through your company's identity provider instead of Google or a magic link.
I never received the magic link email — what do I do?
The magic link email can take a minute or two to arrive. If it hasn't shown up:
Check your spam or junk folder — magic link emails are the most common thing to get filtered.
Confirm you typed your email address correctly on the sign-in screen.
Use the resend option on the sign-in screen to request a new link.
If you still don't receive it after resending, contact support through the messenger in the app or on this help center.
I'm signing in but it says my email isn't recognized
PerkUp matches you to your organization's records by the email address you sign in with. If you sign in with an email that isn't on file for you — for example a personal email when your employer only has your work email — you won't be matched to your account. Try signing in with the exact email address your employer or reward sender used to reach you (check the original invite or reward email for the address it was sent to). If that email address is no longer accessible to you, your organization's admin will need to add your new email address to your record before you can sign in with it — see "My work email changed or I lost access to it".
My organization uses SSO — why can't I sign in with Google or a magic link?
If your employer has set up single sign-on, you won't use PerkUp's own Google sign-in or magic link — you'll be routed to sign in through your company's identity provider (the same login your company uses for other work tools). If you're not sure whether your organization uses SSO, check with your IT or People team.
None of this worked — what should I do next?
If you've checked spam, confirmed your email address, tried resending the magic link, and you still can't sign in, contact support through the messenger in the app or on this help center. Include the email address you're trying to sign in with and, if you have it, the email address the reward or invite was originally sent to — this helps support match you to the right account quickly.