This article explains what to do when a gift card link shows a blank page, a spinner that never finishes, or an error message instead of your gift card code.
Why does my gift card link show an error or a blank page?
Your gift card code and redemption instructions are hosted by our gift card partner, not by PerkUp directly. Occasionally that partner's redemption page has a temporary issue and shows a blank screen, a spinner that spins indefinitely, or an error message. This is a problem with the partner's page loading, not a sign that your gift card was cancelled or that funds were lost.
What should I try first?
Refresh the page once.
Open the link in a private or incognito browser window.
Try a different browser (for example, switch from Safari to Chrome) or a different device.
Check your internet connection and try again.
If the page loads normally and shows your gift card code after trying these steps, you're done — no further action needed. If it still shows a blank page, a stuck spinner, or an error after trying another browser or device, move on to contacting support.
Where can I find my gift card code if the link isn't working?
Your gift card code, along with the PIN and redemption instructions when applicable, also appears in two other places:
In your PerkUp account, under Transactions → the order for that gift card.
In the confirmation email PerkUp sent you for that order.
Check both of these first — sometimes the code displays correctly in one place even if the partner's redemption link is having trouble.
My gift card code hasn't arrived at all — is that the same issue?
Not quite. Most gift cards deliver instantly, but some brands deliver with a short delay while our partner confirms the order — during that time the order shows as pending in your account. If your order still shows pending, wait for it to complete before troubleshooting the link. If funds were deducted from your balance and no code has arrived after the pending status clears, contact support directly rather than retrying the link repeatedly.
What do I do if the link still doesn't work?
If you've tried refreshing, a different browser, and a different device, and the page still won't load, contact support through the messenger on this help center or in the app. There is no self-serve way to reissue or resend a gift card, so support needs to recover or replace the voucher manually. To speed this up, include:
The order or voucher number from your Transactions page.
The brand and denomination of the gift card.
A screenshot of the blank page, spinner, or error message, if possible.
Support will look into the issue and recover or replace the voucher on your behalf. Since funds have often already been deducted for these orders, avoid repeatedly retrying the link or purchasing a second gift card while you wait — reach out to support instead.