This article explains where to find a gift card code that hasn't shown up yet and when to contact support.
Where should I look first?
Your gift card code lives in two places: your PerkUp order and your email. In the app, go to Transactions, open the order for your gift card, and check the order details — the code, link, and PIN (when applicable) appear there once it's ready. PerkUp also sends the same code and redemption instructions in a confirmation email. Check both before assuming something's wrong, including your spam or promotions folder for the email.
Why hasn't my code arrived yet?
Most gift cards deliver instantly, but some brands deliver with a short delay while our gift card partner confirms the order. During this window, your order shows as pending rather than showing a code. This is expected for those brands and isn't a sign of a problem — check back on the order in a little while.
My order isn't pending, but I still don't see a code. What now?
If your order isn't marked pending and you still don't see a code in either your account or your email, contact support through the messenger in your PerkUp account or the app. Have your order ID ready — support will need it to look into what happened and get you a working code.
What if funds were deducted but I have no code?
If you were charged for a gift card but never received a code, contact support right away. Support can investigate and make it right. There's no self-serve way to resend or reissue a gift card, so this always needs a support ticket rather than a retry from your side.
What if I have a code but it won't redeem?
Sometimes the code arrives fine but the retailer's redemption page shows an error, a blank page, or a spinner that never finishes. This is usually an issue on the retailer's or our gift card partner's redemption page, not with your code. Try again after a few minutes, and if it still won't redeem, contact support with your order ID and a description (or screenshot) of what you're seeing so they can investigate.