This article walks you through claiming a PerkUp reward, from opening the email to finishing checkout.
How do I claim my reward?
Every PerkUp reward arrives with a claim link (and a Slack DM too, if your company uses Slack). To claim it:
Open the reward email (or Slack DM) and click the claim link. It takes you to my.perkupapp.com/g/ followed by your program's ID.
Sign in if asked, using the same email address the reward was sent to.
On the landing page, reveal your reward to see what you've been sent — this could be a spendable balance, a specific gift, or a choice between a few options.
Choose your gift (if you have a choice) and proceed to checkout.
Complete checkout by confirming your details — for physical items, that includes your shipping address.
Success looks like a confirmation screen after checkout. If your reward doesn't reveal properly or checkout won't complete, contact support through the messenger on this help center or in the app.
What happens after I claim my reward?
Once you claim a reward, your acceptance is recorded and the reward moves from "unclaimed" to "claimed" on the sender's side. If you were given a gift, it'll show up in your Transactions with any shipping or delivery details. If you were given a spendable balance, it becomes part of your PerkUp balance right away.
What if I don't claim my reward right away?
You'll get an automatic reminder email once a day until you claim the reward or it expires. Admins can also manually send you a reminder for a specific reward — you won't get a manual reminder if you've already spent it. If you'd rather not get these emails, you can unsubscribe from reminders for that specific reward from the reminder email itself.
Does my reward expire if I don't claim it?
Yes. Every reward has an end date set by the person who sent it, and that date is shown in your reward email. If you don't claim the reward before its end date, it stops being spendable. If you think your reward expired before you had a chance to use it, contact support through the messenger on this help center or in the app and mention the sender or reward name so they can look into it.